Question 1

How do I log into Willow Learn?

Accepted Answer

Go to app.willowlearn.com and enter your school email address. You'll be redirected to your school's login system (such as Google) where you'll enter your password.

Question 2

Do I always need to upload texts to Willow?

Accepted Answer

No. In most lessons, Willow's built-in knowledge is enough to support pupils with explanations, summaries, and commonly used quotations.

Question 3

When should I upload a document?

Accepted Answer

Upload materials when you need Willow to work from a specific version of a text or case study, especially for exact lines, sections, or data.

Question 4

How much detail should I give Willow before starting?

Accepted Answer

Share as much as you would include in a normal lesson plan. Clear instructions help Willow match your expectations exactly.

Question 5

What tasks are available in Willow?

Accepted Answer

Willow has a large variety of pre-made tasks that teachers can start using immediately, and new ones are being added all the time. Teachers can also create their own custom tasks with tailored prompts and instructions.

Question 6

What is Open Use mode?

Accepted Answer

A flexible support mode where pupils can ask questions about their lesson and get scaffolded help as and when they need it.

Question 7

Does Willow give pupils the answers in Open Use?

Accepted Answer

Willow answers when it helps learning move forward, but it will not let pupils outsource thinking. If a pupil tries to shortcut the learning, Willow shifts into scaffolded support with prompts and questions.

Question 8

What is Worksheet Support mode?

Accepted Answer

A mode where you upload a worksheet so Willow can reference the exact questions pupils are working on and provide targeted, question-specific support.

Question 9

Can Willow see diagrams or images in worksheets?

Accepted Answer

Not currently. It can detect that a diagram exists but cannot interpret it visually. Pupils can describe the diagram to get help with the text-based parts.

Question 10

What is Extended Writing Planning mode?

Accepted Answer

A mode that helps pupils prepare for longer writing tasks by developing ideas, vocabulary, and structure before they start writing.

Question 11

How do I set a cover lesson in Willow?

Accepted Answer

Assign the lesson as homework so pupils can access tasks independently. Sequence multiple tasks if needed, set timing and a deadline, and leave clear written instructions.

Question 12

How do I set homework for pupils?

Accepted Answer

Go to At Home, choose your task type, set timing and due date, preview if needed, then click Assign Homework.

Question 13

Can I edit or cancel homework after assigning it?

Accepted Answer

Yes. Go to Previous Assignments to edit, cancel, or restore a homework task.

Question 14

How does Willow keep students on topic?

Accepted Answer

If students ask off-topic questions or deviate from the lesson, Willow redirects them back to the correct topic and won't engage with irrelevant questions.

Question 15

Will Willow do students' work for them?

Accepted Answer

No. Willow refuses to complete work for students. Instead, it provides scaffolded help and suggestions so students learn to do the work themselves.

Question 16

What is Support Level in Willow?

Accepted Answer

Support Level controls how readily Willow provides scaffolding. Medium (recommended for most pupils) maintains productive struggle while providing guidance. Minimum is for confident pupils who need less scaffolding. Maximum provides more modeling and clear next steps for less confident pupils. Willow always operates dynamically regardless of the setting.

Question 17

What is Attainment Level in Willow?

Accepted Answer

Attainment Level sets how deep Willow expects pupils to go on a topic. On Track (recommended for most) aligns with curriculum or exam board expectations. Higher stretches top-set pupils beyond the curriculum. Lower prioritizes achievable success over full mastery for pupils working below age expectations.

Question 18

What's the difference between Support Level and Attainment Level?

Accepted Answer

Support Level controls how Willow interacts and provides scaffolding, while Attainment Level controls the depth of content. A pupil at any attainment level can have any support level — they are independent settings.

Knowledge Base

Frequently Asked Questions

Getting Started

Setting Up Classes

Tasks and Modes

Monitoring and Insights

Student Experience

Safety and Learning Features

Still Have Questions?

Knowledge Base

Frequently Asked Questions

Getting Started

How do I log into Willow Learn?

Who can use Willow Learn?

What will I see when I first log in as a teacher?

Setting Up Classes

How do I configure a class?

What support levels can I set for students?

What information do I need to provide about my lesson?

What types of lesson resources can I upload?

Is uploading lesson resources required?

When should I upload a document?

Why might Willow be slightly off without uploads?

Which subjects benefit most from uploading resources?

What is Support Level in Willow?

What is Attainment Level in Willow?

What's the difference between Support Level and Attainment Level?

Tasks and Modes

What tasks are available in Willow?

What is Open Use mode?

Does Willow give pupils the answers in Open Use?

Can pupils use Open Use to support worksheets?

What is Worksheet Support mode?

Can Willow see diagrams or images in worksheets?

What is Extended Writing Planning mode?

How do I set a cover lesson in Willow?

Can pupils go back to a previous task in a cover lesson?

How do I set homework for pupils?

Can I edit or cancel homework after assigning it?

Can I create custom tasks?

How do I preview a task before launching it?

When can students access tasks?

Can I add multiple tasks?

Monitoring and Insights

How can I see how students are doing during a task?

Can I see insights for individual students?

Can I view insights from previous tasks?

What are Class Insights?

Student Experience

What do students see when they first log in?

What is the "key background information" section?

What are "AI skills tips and tricks"?

How do students start a task?

Safety and Learning Features

How does Willow keep students on topic?

Will Willow do students' work for them?

How does Willow handle safeguarding issues?

Still Have Questions?